Did you know that in the last 20 years, the number of remote workers in the United States increased by 400 percent? Remote work has been in existence for a long time, but it’s now only gaining popularity. No wonder services from telecom providers like Freeje are in-demand!
The changes in how people work entail changes in how we approach the subject. This includes switching up the tools we’re using to aid the productivity of our staff. Because in today’s world, you’ll always need to adapt.
For managers, having remote instead of on-site teams present new forms of challenges that would have to be faced. But considering the benefits that you can get from the switch, it’s definitely worth it.
Why is it a great option for remote working?
With many of the workers wanting to stay remote even after the pandemic, it’s time that we strongly consider that there will be a lot more remote workers in the future. VoIP is the smartest solution in this case for the following reasons:
- It’s cheaper
One of the biggest selling points of VoIP is the cost. Compared to traditional landlines, it is far cheaper. This is especially true for enterprises that are just starting out!
Plus, it lets you avoid international call charges by letting you get a virtual number from more locations than you can count.
- It’s flexible
Remote work entails a lot of flexibility. Even if the organizational structure is solid, the conditions that each of your workers is facing can change at any time.
What if one of them decides to quit? Or what if your organization suddenly doesn’t need some of the features anymore?
The best thing about VoIP is that you can change anything anytime. It’s always responsive to your evolution so you’re only paying for what you’re actually using.
- It makes monitoring easier
Although you can’t see them working with your own eyes, you can have access to logs which can give you a lot of insights about their performance.
This would allow you to implement changes with the workflow or onboarding process as you see fit.
- Accessibility is better
Because you can use VoIP anywhere there’s an internet connection, your workers can work wherever they want. Having this freedom can boost their morale, thus increasing their productivity.
Plus, it’s very convenient as well since they don’t have to bring a particular device with them all the time as their VoIP account could be accessed from most types of devices.
- A lot can be automated
From automatic voicemail sent to emails to auto-attendants, a lot of the functions that would normally require an additional staff could now be handled by VoIP.
So what makes that great? Ideally, you’d want to have only the exact number of people you need to keep the organization thriving.
For you, this would mean fewer people to manage. And for your workers, it means fewer people that they have to work with. Too many people in a project can complicate the process and reduce the efficiency of the entire team.
3 ways to improve VoIP experience for your remote workers
Get the most bang for your buck by making sure that you’re maintaining a high level of quality for all calls made with VoIP. Here are a few ways that you can go about that:
- Make sure VoIP is prioritized
VoIP calls should be the priority of your network over other types of traffic. This would ensure that the call quality is not compromised, especially when you’re putting a lot on your internet connection.
This can mean investing in a device that has quality of service (QoS) features. If purchasing one for each of your remote workers is out of the budget, we suggest adding QoS tags on your end.
- Check if your staff has the right device
Especially if you’re hiring from countries where wages are lower, make sure to check if they have the right equipment for the job. An old headset, for example, can greatly impact the call quality.
The same goes for an old smartphone or laptop! If they’re accessing VoIP features through a provider-recommended mobile number app, the quality may suffer as well.
In this case, sponsoring the equipment that they’re going to use can go a long way. This would ensure that what they’re using can handle the calls without causing any issues.
- Use Mean Opinion Score (MOS) testing
MOS testing is a great way to measure call performance and quality. Used right, it can help you zero in on the issue causing dissatisfaction from your customer’s end.
VoIP is here, and it will be here to stay. Having VoIP in your toolbox allows your remote team to thrive and perform well all the time.